Understanding the boundary between information systems and organizational semiotics: POS as case study

Manuel Ibarra, Emerson Ñahuinlla, Wilfredo Soto, Vladimiro Ibañez, Angel Navarro, Waldo Ibarra

Producción científica: Capítulo del libro/informe/acta de congresoContribución a la conferenciarevisión exhaustiva

Resumen

Information systems have played an important role in organizations, especially in the business field. Organizational semiotics is one of the social technical approaches that considers information through the signs, norms or activities performed within an organization. This paper proposes a conceptual design of the boundary between information systems and organizational semiotics. To perform this task, a Point of Sale (POS) information system for a restaurant was developed as a case study in Apurimac Peru. The system allows the waiter to customize the food and drink orders. To validate this proposal three type of techniques were performed: document review, observation and interview. Also participated in the proof of concept the following people: waiter, customer, owner, cashier and cook. The collected results highlight the three layers and the morphology in the restaurant information system linked to organizational semiotics.

Idioma originalInglés
Título de la publicación alojadaDigitalisation, Innovation, and Transformation - 18th IFIP WG 8.1 International Conference on Informatics and Semiotics in Organisations, ICISO 2018, Proceedings
EditoresKecheng Liu, Keiichi Nakata, Weizi Li, Cecilia Baranauskas
EditorialSpringer New York LLC
Páginas3-11
Número de páginas9
ISBN (versión impresa)9783319945408
DOI
EstadoPublicada - 2018
Publicado de forma externa
Evento18th IFIP WG 8.1 International Conference on Informatics and Semiotics in Organisations, ICISO 2018 - Reading, Reino Unido
Duración: 16 jul. 201818 jul. 2018

Serie de la publicación

NombreIFIP Advances in Information and Communication Technology
Volumen527
ISSN (versión impresa)1868-4238

Conferencia

Conferencia18th IFIP WG 8.1 International Conference on Informatics and Semiotics in Organisations, ICISO 2018
País/TerritorioReino Unido
CiudadReading
Período16/07/1818/07/18

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